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  • Terms & Conditions

    Guide To Our Cancellation Charges

    These charges are based on how many days before your booked departure we receive your cancellation notice, and are a percentage of the total cost of your booking, not including your insurance premium. If you want to cancel one or more passengers on the booking you’ll have to pay a proportion of the applicable cancellation charge for those passengers.

    Period Before Departure When Notice Of Cancellation Is Received

    Percentage Of Total Booking Price

    70 days or more

    Loss of deposit

    69 - 63 days

    30%

    62 - 49 days

    50%

    48 - 29 days

    70%

    28 - 15 days

    90%

    14 - 0 days

    100%

    Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. Where extra facilities or transport options, see Sections 10 and 11.4, are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.

    If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation.

    The cancellation charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares. Please ask for details of cancellation charges when you book and check your insurance policy to see if you’d be covered for the cost of any cancellation charges.